Kamie
01-25-2005, 07:34 PM
Complaint
Complaint Classification: Gen. Service Issues
Complaint Description - Posted 1-18-2005
They cannot maintain a game that they are advertising and that I am paying to play. It is a constant problem. Their servers are always down or they are performing poorly. Both my husband and I have bought copies of this game and we have our own accounts. However, we cannot enjoy this game because Blizzard cannot hold up to their end of the contract.
Complaint Summary
I paid $50 for a video game, and pay $13 a month in order to be able to play the game itself. However, I can barely play due to their issues.
Resolution Sought
Fix their servers.
Company's Response
Initial Response - Posted 1-21-2005
Providing a quality play experience is critically important for any game developer. We regret the unfortunate problems that have required instances of emergency maintenance in the weeks following the release of World of Warcraft, and have made significant hardware investments in an attempt to address the availability issues.
While Blizzard has offered free extensions for playtime for players who have been affected by some of these periods of downtime, we understand that what is most desired is accessibility, not reimbursement. We are working as fast as possible to overcome the challenges brought about by the game’s sudden growth, and hope to see a noticeable improvement in server-side performance for our customers over the next several days.
Initial Response Summary
Maximizing server availability is one of our primary concerns at this time. We hope to demonstrate measurable improvement in server performance over the next several days.
Sounds good to me :)
Complaint Classification: Gen. Service Issues
Complaint Description - Posted 1-18-2005
They cannot maintain a game that they are advertising and that I am paying to play. It is a constant problem. Their servers are always down or they are performing poorly. Both my husband and I have bought copies of this game and we have our own accounts. However, we cannot enjoy this game because Blizzard cannot hold up to their end of the contract.
Complaint Summary
I paid $50 for a video game, and pay $13 a month in order to be able to play the game itself. However, I can barely play due to their issues.
Resolution Sought
Fix their servers.
Company's Response
Initial Response - Posted 1-21-2005
Providing a quality play experience is critically important for any game developer. We regret the unfortunate problems that have required instances of emergency maintenance in the weeks following the release of World of Warcraft, and have made significant hardware investments in an attempt to address the availability issues.
While Blizzard has offered free extensions for playtime for players who have been affected by some of these periods of downtime, we understand that what is most desired is accessibility, not reimbursement. We are working as fast as possible to overcome the challenges brought about by the game’s sudden growth, and hope to see a noticeable improvement in server-side performance for our customers over the next several days.
Initial Response Summary
Maximizing server availability is one of our primary concerns at this time. We hope to demonstrate measurable improvement in server performance over the next several days.
Sounds good to me :)